AVAILABILITY
We are always available. Real people respond to owners or interested parties, not an answering machine.
The availability of the community manager is critical to solve the problem or issue at hand.
We listen to the individual owners and try to work
out a satisfactory solution to their concerns rather than using the excuse that it can’t be done just to get rid of
the person presenting his/her problem.
If
the difficulty is beyond our authority, we will present it to the Board, with alternatives to resolve it within the guidelines
established in the By-Laws and the Rules and Regulations, letting them decide if the issue is something worth considering
for amendment, especially when many people are affected and the problem is common to all.
ATTENTION & ATTITUDE
The
affairs of your association deserve to get the attention they need in a timely manner. We proudly imply in our Mission Statement
that solving community problems is our goal.
Everyone
calling our office do it to present an inconvenience. We listen carefully and put a lot of attention; then, we act upon to
satisfactorily solve it in the shortest time possible.
We know that the
attitude of the management company is critical to the smooth operation of the association.
This is the reason
of our "we can do it" attitude, and the opposite to the automatic "no", the source of angry complains of frustrated owners
with legitimate troubles.
We are a professional
service company dedicated to the improvement of the quality of life and property appreciation of the community associations
and their members.
We represent the associations as agent. What we do reflects on the image of the association, with the
membership and in the community at large.
PERSEVERANCE
Problems
do not go away for good. We strongly believe that to have them defeated, there must be an attitude of perseverance.
Only this
approach produces the right and final solution. When the problem is overcome there are two happy ends: the owner and us.
When we
solve the problem of a unit owner, or his/her tenant, we also feel that we are preserving and/or increasing the value of the
assets under our administration.
We never
overlook this great responsibility.
